Frequently Asked Questions (FAQs) - Quick Answers

FAQs

Shipping & Delivery

  1. What is your standard shipping time?
     Our standard shipping time is 3 to 7 days.
  2. Do you offer express shipping?
     Yes, we offer express shipping options at checkout for an additional fee.
  3. Can I track my order?
     Yes, you will receive a tracking number once your order has been shipped.
  4. Do you ship internationally?
     Currently, we ship within [your region/country].
  5. What are the shipping costs?
     Shipping costs are calculated at checkout based on your location and selected shipping method.
  6. What should I do if my order hasn’t arrived within the expected time? Please contact our customer service for assistance.

Returns & Refunds

  1. What is your return policy?
     You can return items within 7 days of receipt with proof of purchase.
  2. How do I initiate a return?
     Contact our customer service to begin the return process.
  3. Are there any items that cannot be returned?
     Yes, items such as personalized or custom products are non-returnable.
  4. Will I get a full refund for my return?
     Refunds are issued after the returned item is inspected and approved.
  5. How long does it take to process a refund?
     Refunds are processed within 5-7 business days after we receive the returned item.
  6. Do I have to pay for return shipping?
     Yes, return shipping costs are the responsibility of the customer.

Orders

  1. How do I place an order?
     Browse our collection, add items to your cart, and follow the checkout process.
  2. Can I change my order after it has been placed?
     Please contact customer service as soon as possible to make any changes.
  3. How do I cancel my order?
     Contact our customer service to cancel your order before it is shipped.
  4. Can I place an order over the phone?
     Currently, we only accept orders placed through our website.
  5. How do I use a promo code?
     Enter the promo code at checkout to apply the discount.

Products

  1. Are your products authentic?
     Yes, all our products are 100% authentic and sourced from reputable suppliers.
  2. How can I find the right size for me?
     Refer to our size guide available on the product page.
  3. Do you offer product warranties?
     Yes, some of our products come with manufacturer warranties.
  4. What if the item I want is out of stock?
     Sign up for restock notifications on the product page.
  5. How can I care for my watch/glasses?
     Follow the care instructions provided with your purchase.

Payments

  1. What payment methods do you accept?
     We accept credit/debit cards and other secure payment methods.
  2. Is my payment information secure?
     Yes, we use secure encryption to protect your payment information.
  3. Can I use multiple payment methods for one order?
     Currently, we do not support multiple payment methods for a single order.
  4. Will I be charged sales tax?
     Sales tax is applied as per the regulations of your shipping address.
  5. Do you offer payment plans or financing?
     We do not offer financing options at this time.

Accounts

  1. Do I need an account to place an order?
     No, but creating an account allows you to track orders and manage preferences.
  2. How do I create an account?
     Click on 'Sign Up' at the top of our homepage and follow the instructions.
  3. What should I do if I forget my password?
     Click on 'Forgot Password' and follow the prompts to reset it.